Return and refund policy:
After transaction is made, we do not offer customer for any refund, cancellation or exchange. However, you can return or request for a refund through our online customer service if your exchange or replacement meets certain criteria. Sales/Promotion items once sold/purchased can't be exchanged or returned.
Gentle remind to clarify those which are not included in the list of defect/damage as below:
Washed (off, fade, shrink and other issues)
Defects caused by vandalism
Slightly off-line or crochet
Button hole or pocket hole did not open
Stain below 2cm
Any claims of defects within the first 3 days of your purchase with receipt or proof of purchase. If 7 days or more have passed since your purchase, we cannot offer you a refund or an exchange. Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. We are not responsible for any problems that may occur when shipments are directed to a third party. Customers are liable to check upon receipt that all products delivered match its order.
任何索赔必须在购买商品的3天之内完成，并附上商品缺损的清晰图片以示证明与验证。根据票根日期超过7天的购买时间，我们将无法为您提供退换服务。一旦我们收到了退还的商品，我们会进行验证，并在合理的时间内通过电子邮件通知您退换答复。如货物被定向第三方，我们将不负责所有可能发生的任何问题。 此外， 客户必须在进行其退换手续之前检查其收据是否与购卖商品符合。
Kindly follow the steps below:
1. Photo of damaged or ruined clothes must be taken.
2. Contact our customer service in order to send the above said photo for verification.
3. Validity of refund will be given within 24 hours.
4. Customers must deliver the damaged or ruined clothes to our company’s address which will later be examined by appointed staff. Any products that have been resized, altered or otherwise damaged caused by buyers will not be accepted for return. Company will process your return and issue a full refund with no deduction for return shipping after receiving your return of the eligible product(s). If your return is not a result of company’s error, we will not refund the original shipping fees.